Behind the Scenes Concierge LLC

Privacy Policy

Effective Date: July 8, 2026

Behind the Scenes Concierge LLC ("Company," "we," "our," or "us") is committed to protecting the privacy and confidentiality of our website visitors,and current or prospective: clients, guests, and third-party vendors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, services, or communicating with us.

By using our website or engaging our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name
Mailing address
Property address
Email address
Telephone number
Emergency contact information
Payment information (processed through secure third-party payment providers)
Driver's license or identification information, if required for specific services

Property Information

Access codes
Lockbox information
Smart lock credentials
Alarm instructions
Property preferences
Guest instructions
Pet information
Special requests

Business Information

For business clients, we may collect:

Business name
Billing information
Contact names
Vendor information
Service history

Website Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Date and time of visits
Cookies and similar technologies

2. How We Use Your Information

We use your information to:

Schedule and provide concierge services.
Communicate with you about appointments and requests.
Process invoices and payments.
Purchase items on your behalf.
Coordinate with approved third-party vendors.
Improve our services and customer experience.
Respond to customer inquiries.
Maintain business records.
Comply with legal obligations.
Protect our business and clients from fraud or misuse.

3. Sharing Your Information

We value your privacy and do not sell your personal information.

We may share information only when necessary with:

Payment processors
Delivery services
Third-party vendors performing requested services
Professional advisors (such as accountants or attorneys)
Insurance providers
Law enforcement or government agencies when required by law

We share only the information reasonably necessary to complete the requested service or comply with legal obligations.

4. Payment Information

Payments are processed through secure third-party payment providers. Behind the Scenes Concierge LLC does not store complete credit card or debit card information on our servers.

5. Property Access Information

Access codes, lockbox combinations, alarm information, and similar property access details are treated as confidential.

We limit access to this information to authorized personnel who need it to perform requested services. We take reasonable measures to protect this information from unauthorized access.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

Improve website functionality
Analyze website traffic
Remember user preferences
Enhance user experience

Most browsers allow you to disable cookies, although doing so may affect website functionality.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to:

Provide requested services
Maintain business and tax records
Resolve disputes
Enforce our agreements
Comply with applicable laws and regulations

When information is no longer needed, we securely delete or destroy it where reasonably practicable.

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of certain personal information.
Withdraw consent where processing is based on consent.
Request information about how your data is used.

To exercise these rights, please contact us using the information provided below.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of those websites. We encourage you to review their privacy policies before providing personal information.

11. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.

Any updates will become effective when posted on our website, unless otherwise required by law.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Behind the Scenes Concierge

Email: Hello@bsc-vip.com

Phone: 763-242-9769 or 234-600-7759

Website:Bsc-vip.com

Your Commitment to Privacy

At Behind the Scenes Concierge LLC, we understand that inviting someone into your short term rental or business requires trust. Protecting your privacy and handling your information with care is fundamental to the personalized, professional service we provide. We are committed to maintaining that trust through responsible data practices, clear communication, and respect for your confidentiality.

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